Awards and Ratings

What others say about us

Bromley and Orpington Business Awards


Thursday 19th February turned out to be a night that the Compassion HomeCare team will never forget as it was the night we picked up the award for Best Service Business as part of the 2014 Orpington Business Awards. As the only home care provider to make it through to the final stages, let alone win, it was a proud moment for everyone, none more so than for our Director Eniko who said: "This was the first business awards we've ever entered and we really weren't expecting to win, however it was great to be recognised that as a business we are offering an excellent service to our customers." Our new award and certificate have taken pride of place in the office.

In 2015, Compassion HomeCare was shortlisted as a finalist in the Bromley Business Awards - in the 'Best Small Business' category as well as in the 'Excellence Award' category.

Our clients' view of us

We care deeply about what our customers think about the service Compassion HomeCare provides to them. So we ask our customers to rate us, in various categories. These are the results of our surveys.

See our testimonials page for more details, or call us for a full list of client testimonials.

100% of our clients would recommend us.
100% of our clients are satisfied with the service we offer.
The majority of our clients thought we were outstanding.

How our clients rated us:

58% rated us outstanding when asked 'Is the service safe?'
55% rated us outstanding when asked 'Is the service effective?'
74% rated us outstanding when asked 'Is the service caring?'
65% rated us outstanding when asked 'Is the service responsive?'
65% rated us outstanding when asked 'Is the service well-led?'

Care Quality Commission Inspection Report

The CQC carried out an inspection as part of their regulatory functions. In addition to attending the office, the CQC team interviewed people who used the service - including relatives. You can consult the full inspection findings and the CQC report here. These are a few findings from the CQC interviews with our clients, who told them that:

'staff were kind and caring and showed understanding in the way in which support was given to them.'
'they felt safe with their care workers'.
'they were involved in their care planning, and the care and support they received was personalised, and respected their wishes and met their needs'.
'they were happy with the support they received with managing their medicines'.
'staff were punctual'.
'their nutritional needs were met'.

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Registered in England and Wales. Registration Number 753373. Registered Office: Downe House, 303 High Street, Orpington, Kent, BR6 0NN